Run your shop

Orders & selling

Ring up sales, handle online orders, take payment and share receipts.

All sales — from the counter and from the customer app — live on the Orders page.

Making a sale (POS)#

1. 1

   Press Sell

   Or New sale on the dashboard.

2. 2

   Add products

   Search or scan the barcode. Choose quantity. The warehouse and batch are picked for you (oldest first).

3. 3

   Customer (optional)

   Attach a customer to track their history and credit. Leave empty for a walk-in.

4. 4

   Take payment

   Mark paid, or leave unpaid to record it as money the customer owes you.

5. 5

   Receipt

   Print it, or share the receipt link or QR code.

Online orders#

Orders from the customer app arrive as Pending. Open one to confirm it, mark it ready for pickup, and finally Picked up or Delivered. The customer sees every step and gets a notification.

Online or offline orders? Group them#

Above the list there are three buttons: All orders, Offline orders and Online orders, each with a count. Online means the customer placed it in the customer app; offline means it was sold at the counter. Press Group by step to split the list into Needs your action (pending, confirmed), On the way, Delivered and Cancelled / refunded.

Close the day#

Press Close day at the top of the Orders page (the old Reports button in Chat moved here). Choose Today or This week and, if you are the owner, a warehouse. There are two different reports:

1. 1

   Check the numbers

   Big figures first, then the list. Search the stock list by name or code.

2. 2

   Close it

   Press Close sales report or Close stock report. The report is saved and marked Checked.

3. 3

   Sign it

   Draw your signature with the mouse or your finger. You can also choose Sign later and sign from Closed reports.

Each period can be closed once per warehouse. A card also appears in Chat so the team sees it was closed. Closed reports stay in the Closed reports tab with a Checked and Signed badge. Open one to see everything it was closed with — the figures, the online and offline orders, the products sold or the stock list — plus who closed it and the signature.

Payment#

Customers can pay in store, or send money to one of your Telebirr or bank accounts and attach a screenshot as proof. Check the payment, then mark the order paid. Marking a credit order paid also settles that customer's debt.

Receipts#

Every receipt has a permanent link and QR code that opens a clean receipt page. It shows your shop's details, address and TIN. Press Share on any order card to send the link. The page prints neatly.

Order details#

Press View on an order card to open its details: the customer and delivery address, the items with their pictures, the totals (subtotal, VAT, shipping, discount, withholding, total), how much is paid and how much is left, the warehouse, and a timeline.

• Print Receipt opens the receipt; Mark as paid settles it; Delete Order asks for a reason and returns the stock.
• A Paid / Left to pay summary at the top shows partly paid and split-paid orders at a glance.
• An order sold by an employee shows Sold by with their name and role.

For one payment, split payments, credit, VAT and withholding see Payments.

Selling rules#

• You cannot sell more than the stock a warehouse holds.
• Which batch a sale uses follows your Selling Strategy in Settings.
• Cancelling or deleting an order puts the units back into the same batches.