Account & app
FAQ & troubleshooting
Quick answers to common questions.
Products & stock#
My product's picture shows as broken.
The link must be the address of the picture itself, not the web page around it. Open the picture, right-click, Copy image address, and paste that. It must start with http:// or https://.
A product does not appear in the customer app.
- Confirm it in Customer Showcase › Confirm for App.
- Make sure it is Active.
- Check it has stock in a warehouse whose Sell online switch is on.
Profit shows a dash.
Profit needs a cost. Add a batch with a cost price for that product.
Sales & money#
A customer's debt looks wrong.
Payments settle the oldest orders first. Check which orders are marked paid; use Sync Customer Debts in Expenses to rebuild the list.
An order is paid but the customer still shows as owing.
Mark the order paid from the order card; that also settles the customer's debt for it.
Team#
An employee cannot see a page.
Open the employee and check their permissions. A page is hidden unless it is allowed.
Language & theme#
How do I switch to Amharic?
Use the English / አማርኛ switch at the bottom of the sidebar.
About Sukbay#
What is Sukbay?
Sukbay is a shop management system for Ethiopian businesses (point of sale, inventory with batches and expiry, warehouses, customers and debts, expenses, payroll, analytics) together with a customer app at sukbay.com where shoppers find shops and order.
Is it free?
Every new shop gets a free 30-day trial. After that it is 500 ETB per shop per month plus 250 ETB per branch per month. Shoppers use sukbay.com for free.
Does it work offline?
Sukbay needs an internet connection to save sales and keep stock in sync. The mobile app shows an offline screen with a retry button when the connection drops.
Which languages?
English and አማርኛ (Amharic).
Where do I find a shop to buy from?
Go to sukbay.com, search for the shop or product, and order.
Selling and money#
Can a customer pay half cash and half card?
Yes. Choose Split payment in the POS and press Half cash · half card. See Payments.
How do I record a customer's withholding?
Tick Withholding in the POS cart, pick the percentage and complete the sale. The order shows a Withholding Tax line.
How do I see who owes me money?
Open Expenses › Customer debts, or the Money owed to you card on the dashboard.
Staff and security#
How do I pay a commission?
Set the employee's commission percent, then in Pay salary turn on Pay per sale (commission). See Employees & payroll.
How do I log out another device?
Settings › Security & 2FA › Active Devices & Sessions › Log Out, or Log Out All Other Devices.
Why does the place of my device look wrong?
The place is estimated from your IP address, so on mobile data it can show your provider's location. It is not a GPS position.
When do I get the daily report?
Every day at 9:00 PM East Africa Time by default. Change the hour in Settings › Notifications & Alerts.