# Finding shops and ordering on sukbay.com

How shoppers find a shop, follow it, order, pay and track the order, with or without an account.

Source: https://about.sukbay.com/docs/for-shoppers · Part of the Sukbay documentation (Your customers).

**sukbay.com** is where you find shops in Ethiopia and order from them. You can look around without signing in; you sign in (or create an account) when you want to order, follow a shop or save favourites.

## Find a shop or a product

- Use the **search** box: type a shop name, a product or a hashtag. Typing suggests matches.
- Browse the home page for shops and products. Each **shop page** shows its picture, description, address, phone, what it sells and its products.
- Open a shop's link directly, for example sukbay.com/shop/<shop-name>, or scan the shop's QR code.

## Follow, like and save

- **Follow** a shop to see it in your list and be notified of its activity.
- **Like** products and save them to **favourites**, which you can organise into collections.
- Read and write **ratings and reviews** after an order is delivered.

## Order step by step

1. **Add to cart.** Open a product, choose options such as size or colour if it has them, and add it. Your cart is grouped by shop.
2. **Choose delivery or pickup.** Pick how you want it. Delivery fees depend on the shop.
3. **Pay.** Pay at the shop, or send money to the shop's Telebirr or bank account and attach a screenshot as proof. Some shops take orders by phone only and show a Call button.
4. **Track it.** The order moves from Pending to Confirmed, Ready for pickup and Delivered or Picked up. You are notified at each step.
5. **Rate it.** When it is done you can rate the products.

## Prices and availability

Prices are in **ETB** (Ethiopian birr). A shop may show *Call for price*. A product shows as sold out when the shop has no stock for online sale. The shop's page is always the source of truth.

## Promo codes and rewards

Enter a shop's promo code at checkout for its discount. You can also **share products** and earn a share reward if the shop offers one. See Share & earn rewards.

## Your account

- Sign up with a username or email and a password, or continue with **Google**.
- In the mobile app you can also **browse shops as a guest** and sign in only when you want to order.
- Manage your profile, favourites, orders, notifications and settings from your profile.

> **Note:** Are you a shop owner? Learn how to put your shop on Sukbay in Getting started, or open app.sukbay.com.